International +64 9 309 0301
New Zealand 0800 111 212

Read this helpful and important information about becoming an AIC student

Starting life as a new student can be exciting as well as challenging but one thing that helps a lot is being organised. We’ve collated all of the important information in one place so you can access it easily, anytime. 

Arrival Guide

Download our Arrival Guide which helps you prepare for life in New Zealand. We recommend reading this guide with your parents, as they will have questions too. This guide outlines your rights and responsibilities as an AIC student, as well as our commitment to you as your education provider. Click here for more information to get ready for AIC and New Zealand.

The Education Code of Practice 2016

It is our primary concern and responsibility to look after our international students. AIC has agreed to observe and be bound by The Education (Pastoral Care of International Students) Code of Practice 2016, as published by the New Zealand Qualifications Authority. Copies of the Code are available from the NZQA website.

Student Rights and Responsibilities 

We have committed to providing you, our staff and visitors with an enjoyable, safe and secure environment. All students are guided by principles of openness, fairness and respect. They should engage in the activities of learning in a manner that strives for excellence. Rights and responsibilities apply to all students and act as a guide to AIC policies and practices. If you have any queries, contact the Student Success team. 

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Student Support

We have a number of dedicated teams on campus to support you. Our friendly staff will do their very best to help with your questions or concerns. We’ve listed the key teams below and what they look after, so keep this list handy.

Registry Department & International Admissions:

Contact: or +64 9 309 0301 ext. 304

Corporate Relations:

Contact: or +64 9 309 0301 ext. 303

Student Success Team:

Make an appointment by phone/email or visit the office located in Room 101, Level 1. 

New Zealand 0800 111 212 
Overseas +64 9 309 0301 ext. 311 or 807 

24-hour Emergency Line

Are you in an emergency situation? Yes, dial 111 - New Zealand’s emergency services number for police, fire or ambulance. If you are in a seriously critical situation, call 111 first, then call us as soon as you are able to. We have a 24-hour emergency phone service available if something happens outside of our regular office hours. You can reach us on +64 21 028 287 11

Terms and Conditions of Enrolment

It is important that you read the Terms and Conditions of Enrolment (including the policies) because when you sign the declaration on the enrolment form, it means that you accept these Terms and Conditions. For a downloadable copy of the Terms and Conditions, click here



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