Our Teams

We aim to provide our students with an exceptional experience during their time at OPAIC. Here is a list of our support teams, with information on how they can help you on your study journey.

Registry (Admissions & Enrolment) – Level 1

The Registry Team will help you through the registration and enrolment process. The team provides the highest level of support to students, and staff while exercising ethical standards and procedures.

Email: auckland@op.ac.nz for applications and aklregistry@op.ac.nz for all other inquiries. 

Ask them about:

Enrolments and fees

Processing applications

Withdrawals and refunds

Visas and insurance

Results and completion

Issuing official documents

Forms such as insurance

Student Success – Level 1

Student Success can help with academic or personal issues you face during your time with OPAIC. The team also organise Orientation and Graduation, and a range of other events.

Email: studentsuccessaic@op.ac.nz

Ask them about:

Orientation

Trips and events

Attendance issues

Personal issues

Student counselling

Policies and processes

Student representation

Student forums and focus groups

Graduation

Employability - Level 1

The Employability Team can help you to get work-ready and find placement and employment opportunities.

Email: OPAICEmployability@op.ac.nz

Ask them about:

Work experience

Industry placements

Employment rights and trends in New Zealand

Networking and industry events on and off campus

Employability workshops (CVs; Interviews; Job searching; LinkedIn)

CV checking

Internships

Graduate roles

Work-ready graduate programme

ICT and Facilities - Level 1

You’ll first meet the ICT and Facilities Team during their IT induction at Orientation. The team will continue to assist you throughout your time at OPAIC.

Email: aicservicedesk@op.ac.nz

Ask them about:

Student ID cards

Logging onto the OPAIC computers

Wi-Fi

Printing

Student email and Office 365 apps

Online Student Hub

Facilities and equipment

Academic Team – Level 4

The Academic Team will give you guidance and feedback throughout your studies.

Please contact the relevant lecturer for questions about study or aicacademicops@op.ac.nz for questions about timetables.

Ask them about:

Timetables and class selection

Programmes and courses

Assignments and projects

Academic skills and writing

Referencing

Research skills

Academic integrity

Online resources

Study resources

Grades and resubmissions

Academic progress and support

Learning Support – Level 8

Learning support can help with academic issues you face during your time with us. We have a learning support advisor and peer tutors who know about the courses you are studying.

Email: learningsupportaic@op.ac.nz

Ask them about:

Academic writing and referencing

English language assistance

Personalised study plans

Independent learning

One-on-one sessions with peer tutors

The library

Sales and Marketing – Level 6

Our Sales and Marketing Team recruits international students from across the world through agents and directly.

Ask them about:

Entry requirements

Applying and enrolling

Programme information

Agent or education consultant relationships

Further study options

Study options for friends or family

Information about our campus

Ask AIC

If you’re looking for a quick answer to your question, please check out the FAQs on our AskAIC portal. You can also use this platform to submit a question. It will be forwarded to the appropriate team and you’ll receive a prompt response.