Student and lecturer publish Auckland Airport research in international journal
Auckland International Campus Master of Applied Management student Manish Mahey and Principal Lecturer Olufemi Omisakin have published their research in the Journal of Information and…
Student and lecturer publish Auckland Airport research in international journal
Auckland International Campus Master of Applied Management student Manish Mahey and Principal Lecturer Olufemi Omisakin have published their research in the Journal of Information and Knowledge Management.
Their article, “Examination of the Job Satisfaction of Customer Service Employees: A Case Study of Auckland Airport”, explores the factors that influence job satisfaction among customer service employees at Auckland Airport.
The study outlined that job satisfaction plays a significant role in employees’ performance and commitment. In the service sectors, such as airports, employees interact with customers on a daily basis. Thus, their satisfaction impacts the organisation’s performance.
Researchers found that workplace recognition was the strongest driver of job satisfaction, highlighting the importance of acknowledging employees’ contributions.
The findings also showed that factors such as job benefits, interpersonal relationships, and professional development opportunities had a more limited impact on overall satisfaction than recognition.
Access the article here: https://doi.org/10.1142/S0219649226500310
Other Stories
AIC students help develop fitness coaching app for German company
Auckland International Campus students have helped develop a custom fitness coaching app for a German fitness company, with the project now featured in a peer-reviewed…
AIC lecturer publishes ethics and sustainability study
AIC Senior Lecturer Jimmy Sun has had his latest research into ethical and sustainable business practices published in one of the world's leading journals in…
Study examines Covid impact on construction projects
An Auckland International Campus student and staff have explored how the Covid-19 pandemic reshaped project management practices in Auckland's construction sector in a research article…