In Sri Lanka, small family-owned cafés and bakeries typically make decisions on production,staffing and menus on a day to day basis without having data on hand to assist in decision making. Such judgments are often sound, but they are off-the-record, unverifiable, unauditable and can represent unnoticed losses due to overproduction and mismatched staffing. This paper is an applied case-study of one month of operational data (1,890 records across 63 items over 30 days) collected from a…